FAQ

To place an order, simply browse our collection, select your desired items, choose the size and color, and click "Add to Cart." Once you’ve added all items, proceed to checkout, where you can review your order, enter your shipping information, and complete your purchase.

We only accept returns and exchanges for defective or damaged items. If you receive a product that is defective, please contact us within 7 days of delivery. We will assist you with a return or exchange at no additional cost. Unfortunately, we do not offer returns or exchanges for non-defective items, such as incorrect size or change of mind.

Each product page includes a detailed size guide to help you find the perfect fit. We recommend measuring yourself and comparing your measurements to our size chart. If you’re unsure or need further assistance, feel free to contact us at bumchicadda@gmail.com and we’ll be happy to help!

We begin processing orders as soon as they’re placed to ensure timely delivery. If you need to make changes or cancel your order, please contact us as soon as possible at bumchicadda@gmail.com. While we’ll do our best to accommodate your request, we cannot guarantee changes or cancellations once the order is being processed.

We’re sorry to hear that! If you receive a defective or damaged item, please contact us at bumchicadda@gmail.com within 7 days of delivery. Include your order number, a description of the issue, and photos of the defect. We will work with you to resolve the issue through a return or exchange at no additional cost.

You can reach our Customer Support Team by emailing us at bumchicadda@gmail.com. We aim to respond to all inquiries within 24-48 hours. For urgent matters, please include "Urgent" in the subject line of your email.

Yes, we regularly offer discounts and promotions. Follow us on social media to stay updated on the latest deals and exclusive offers.

Yes, we are committed to ethical manufacturing practices. All of our products are made in factories that follow fair labor practices and prioritize sustainability. We ensure that our workers are treated fairly and work in safe conditions.

We prioritize quality and sustainability in our materials. Our clothing is made from a variety of fabrics, including organic cotton, recycled polyester, and other eco-friendly materials.

For select items, we may offer pre-orders. If an item is available for pre-order, it will be indicated on the product page. Pre-ordered items will be shipped as soon as they become available.